Enterprise Mobile Workforce Dispatching
Proactively Manage High Priority Situations in the Field
Service Suite Dispatch provides dispatchers and supervisors with the tools and information to monitor work progress in the field in real-time and to make informed decisions in response to jeopardy conditions or high priority situations. Automating the dispatch of routine orders and simplifying order and technician status monitoring makes it possible for dispatchers to spend more time handling exceptions, such as dispatching emergency orders, redistributing orders for a technician that may get delayed at a customer location, or calling a customer if an upcoming appointment is in jeopardy.
Enabling a proactive response to exceptional situations, Service Suite Dispatch ultimately increases technician efficiency and keeps customers happy. The Service Suite Dispatch application helps streamline dispatch operations and increases the cost-effectiveness and efficiency of order and fleet management by eliminating paper-based dispatching and voice communications, and automating routine tasks.
Service Suite Dispatch provides the ability for a dispatcher to:
- Monitor technician and order progress and status
- Focus on exception handling while Service Suite automates routine tasks
- Receive pro-active alerts to conditions that require the dispatcher's attention and action
- Monitor the location of field resources compared to open orders dispatch maps and GPS
- Enter status and complete orders on behalf of technicians who don't have operational devices
